Refund and Returns Policy

Refund & Returns Policy
(URL: https://dswshoe.shop/refund_returns/)
Last Updated: March 11, 2025

Thank you for shopping with DSW SHOE LLC. We strive to ensure your satisfaction with every purchase. Below are our return and refund guidelines:

1. 30-Day Return Policy

You have 30 days from the delivery date to request a return.

Eligibility

Items must be unworn, unused, in original packaging, with tags attached.
Proof of purchase (order number or receipt) is required.

2. How to Initiate a Return

Contact Us: Email Contactus@dswboot.shop within 30 days of delivery.
Return Approval: We’ll review your request and email a prepaid return label (U.S. customers only).
Ship Back: Send the item to:
CHUNJIE LLC
2100 LOUISIANA BLVD NE STE 316
ALBUQUERQUE, NM 87110

Note: Unauthorized returns (sent without prior approval) will not be accepted.

3. Damaged, Defective, or Incorrect Items

Contact us immediately at Contactus@dswboot.shop if you receive a damaged, defective, or incorrect item.
Include photos and your order number for faster resolution.

4. Non-Returnable Items

The following cannot be returned:

Final Sale Items: Clearance or discounted products.
Custom Orders: Personalized or made-to-order apparel.
Gift Cards.

5. Refunds

Processing Time: Refunds are issued within 10 business days of receiving your return.
Method: Refunds go to your original payment method. Bank processing times may vary.
Delays? If you don’t receive your refund within 15 business days, email Contactus@dswboot.shop

6. Exchanges

We do not offer direct exchanges.
To swap an item, return the original product and place a new order on our WooCommerce store.

7. EU Customers: 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may cancel the order within 14 days of delivery for any reason. Items must meet the same eligibility criteria above.

8. Questions?

Phone:+17757857460
Email: Contactus@dswboot.shop